Contact us

• Report and Accounts
  Each year the Trustees of the Scheme report on the progress of the Scheme together with the formal Accounts. A copy of the Report and Accounts is available on request from People Admin.

• Trust Deed and Rules
  You can also ask People Admin to see a copy of the Trust Deed and Rules of the Scheme. You will be kept informed of any changes made to the Scheme.

• Funding update
  Find out about Scheme’s funding.

• Benefit statements
  You are sent a benefit statement each year showing your personal benefits under the Scheme.

All approved pension schemes, like ours, have to provide up to date contact details to the Pension Tracing Service. If you have lost track of your deferred benefits under a previous scheme, you can contact the Pension Tracing Service who will provide you with an up-to-date address of the trustees of that scheme.

The Scheme has an internal disputes procedure to resolve any disputes between the Trustees and members and beneficiaries. You will need to put your complaint in writing and you will receive a written decision, where possible within two months. If you are still dissatisfied, you have the right to appeal to the Trustees.

You can obtain a copy of the procedure from:

In the unlikely event that you have a problem which cannot be resolved by the RNLI or the Trustees then you can contact TPAS. This service was set up to give help and advice to anyone experiencing difficulties over their pension rights.

If TPAS cannot solve your pension problem, the Pensions Ombudsman is available to settle complaints and disputes of fact or law connected with pension schemes.

The Pensions Regulator has powers to protect occupational pension schemes. It focuses on identifying schemes at risk and working with them to get back on track. The Regulator also aims to promote high standards and good practice in the pensions industry. The Regulators' Codes of Practice give practical information for employers and trustees about the standards and practices expected, and how schemes can
meet them.

The Trustee and the RNLI are happy to provide you with support if you have any general questions about the Scheme however they are unable to give you financial advice. If you would like financial advice you should speak to an Independent Financial Adviser (IFA) or Qualified Financial Adviser in Ireland.

Get free advice on financial products and money-saving tips from the Citizens Advice Bureau