If you have any pension queries or problems, contact your People Admin Team:
| Tel: | Ext 3301 or 01202 663301 |
|---|---|
| Email: | People_Admin@rnli.org.uk |
Or, alternatively, the WTW Administration Team:
| Tel: | 0117 989 7490 |
|---|---|
| Email: | rnli1983pensions@wtwco.com |
General queries or problems
If you have any pension queries or problems, you should first contact the People Admin Team.
If you are unable to resolve your query or problem in this way, there are other channels you can use:
Scheme documents
You can find the Scheme's key documents in the library section.
- Report and Accounts
Each year the Trustees of the Scheme report on the progress of the Scheme together with the formal Accounts. A copy of the Report and Accounts is available on request from People Admin.
- Trust Deed and Rules
You can also ask People Admin to see a copy of the Trust Deed and Rules of the Scheme. You will be kept informed of any changes made to the Scheme.
- Funding update
Find out about the Scheme’s funding in the latest Summary Funding Statement.pdf
Tracing previous pension rights
All approved pension schemes, like ours, have to provide up to date contact details to the Pension Tracing Service. If you have lost track of your deferred benefits under a previous scheme, you can contact the Pension Tracing Service who will provide you with an up-to-date address of the trustees of that scheme.
| Web: | Pension Tracing Service |
|---|---|
| Tel: | 0800 731 0175 |
| From outside the UK: | +44 (0)191 218 7777 |
| Textphone: | 0800 731 0176 |
| Relay UK (if you cannot hear or speak on the phone): |
18001 then 0800 731 0175 |
| Hours: | Monday to Friday, 8am to 6pm (except public holidays) Find out about call charges |
| British Sign Language (BSL): | video relay service if you're on a computer - find out how to use the service on mobile or tablet |
| Address: |
The Pension Service
Post Handling Site A |
Internal disputes procedure
The Trustee hopes that any queries or complaints regarding the Scheme can be resolved informally to your satisfaction with the Scheme Administrator or Scheme Secretary. However, if any complaint cannot be resolved informally, the Trustee does have a procedure for resolving internal disputes which you can use if you would like your complaint to be treated in a formal manner by the Trustee.
You can obtain a copy of the procedure from the Scheme Secretary using the contact details below:
| Address: |
FAO: Scheme Secretary RNLI 1983 Contributory Pension Scheme Barnett Waddingham LLP Hartwell House, Second Floor, 55-61 Victoria Street BRISTOL BS1 6AD |
|---|---|
| Email: | RNLI@barnett-waddingham.co.uk |
Pensions Ombudsman
The Trustee has a procedure for resolving internal disputes which you can use if you would like a complaint to be treated in a formal manner by the Trustee (see above). If you are unhappy with the outcome of your complaint after completing both stages of the Trustee's procedure, you can refer your complaint to the Pensions Ombudsman free of charge.
The Pensions Ombudsman deals with complaints and disputes which concern the administration and/or management of occupational and personal pension schemes. The Pensions Ombudsman generally expects members to have made a formal complaint to the Scheme and to have completed all stages of the Trustee's procedure before it will consider a complaint. A determination of the Pensions Ombudsman is final and binding on all parties to the dispute and subject to appeal only on a point of law.
| Tel: | 0800 917 4487 (option 1) |
|---|---|
| From outside the UK: | +44 (0)207 630 2200 |
| Web: | www.pensions-ombudsman.org.uk |
| Online complaint form: | www.pensions-ombudsman.org.uk/making-complaint |
| Email: | enquiries@pensions-ombudsman.org.uk |
| Address: |
10 South Colonnade Canary Wharf London E14 4PU |
MoneyHelper
If you have general requests for information or guidance concerning your pension arrangements, please contact MoneyHelper. MoneyHelper (part of the Money and Pensions Service) provides free, impartial help in relation to pensions.
| Tel: | 0800 011 3797 |
|---|---|
| From outside the UK: | +44 (0)20 7932 5780 |
| Web: | www.moneyhelper.org.uk |
| Webchat: | www.moneyhelper.org.uk/en/pensions-chat |
| Online enquiry form: | www.moneyhelper.org.uk/en/contact-us/ pensions-guidance/pensions-guidance |
| Address: | Borough Hall Cauldwell Street Bedford MK42 9AB |
Advice and more financial services websites
The Trustee and the RNLI are happy to provide you with support if you have any general questions about the Scheme however they are unable to give you financial advice. If you would like financial advice you should speak to an Independent Financial Adviser (IFA) or Qualified Financial Adviser in Ireland.
Financial products and money-saving tips
If you live in the UK, get free information on financial products and money-saving tips from the Citizens Advice Bureau
If you live in Ireland, get free information on financial products and money-saving tips from https://www.citizensinformation.ie/en/
RNLI doesn’t recommend or endorse the sites above and has no control over their content.